Blue Lozenge is looking for a communications and engagement specialist to join the team as an Account Manager.

You will be a qualified and experienced communication and engagement specialist, excellent at building strong client relationships and delivering an outstanding experience for our clients. You will have a sound understanding of the UK health sector and a passion for making a difference to the UK public and patients.

Areas of work will include strategy and planning, media relations, developing and delivering communication campaigns, events, content development, report writing, stakeholder engagement, internal communication and campaign evaluation.

About us

We’re a growing strategic healthcare communications agency delivering communication and engagement support for clients across the NHS and health and social care, in both the public and private sectors.

We’ve built a name for ourselves delivering impactful communication that supports the business goals/strategy of the organisations we work with.

We’re a lovely bunch of people who are committed to doing meaningful work. We’ve developed an organisation that provides interesting, high-quality, flexible jobs that deliver impact for our clients.

About the role

Job title	Account Manager
Reporting to	Account Director
Salary	£35k – £45k depending on experience
Work hours	40 hours with scope for flexibility
Location	We operate as a digital-first agency incorporating a work–from–home model within England. Staff are expected to attend a team day onsite in the South East once a month.

What you’ll be doing

Client projects

• Support the development of impactful and evidence-based communication, engagement and media relation plans and strategies for our clients 
• Lead on the delivery of communication and engagement products for our clients including communication plans, press releases, press statements, press advisory notes, internal communication products including e-newsletters and C-suite communication, slide decks and reports 
• Develop content for a range of different audiences (for example, healthcare professionals, patients and general public) and channels 
• Perform research to support the development of client work  
• Develop a deep understanding of our clients to ensure their communication and engagement objectives are met  
• Keep up-to-date with health and care industry news and policy developments to monitor issues and the external environment to proactively provide intelligence and recommendations to clients 
• Measure and evaluate our work to help demonstrate the value of the work we do and identify constant opportunities for improvement 

Client management:

• Manage the day-to-day running of client accounts, projects and campaigns 
• Produce accurate copy and ensure all client correspondence is well-written, accurate, timely and relevant in tone 
• Be curious and proactive in researching client needs, building strong relationships and responding quickly to client requests 
• Schedule and lead client meetings and presentations, keeping them updated on project progress and risks, with support from the Account Director 
• Travel to face-to-face client meetings where required 
• Take responsibility for tracking projects and campaigns working within budgets in line with an agreed statement of works 
• Actively participate in the briefing process for assigned work – interrogate the brief, and confirm understanding 
• Ensure clarity on timelines, deadlines, and the availability of key people  
• Prioritise workload accordingly and flag with account lead(s)/line manager at the earliest stage any potential barriers to successful project completion and suggest solutions 

Business development

• Be aware of the commercial aspects of our business, understanding where you can add value 
• Work with the team to identify and develop opportunities for growing business with existing clients  
• Contribute to proposals with innovative and strategically sound ideas based on your knowledge and understanding of communications, the Blue Lozenge strategy, the client, and the broader landscape 

Person specification: 

The person specification describes the specific experience, knowledge, skills, qualifications and attributes that are needed for the job. [E = Essential; D = Desirable] 

Experience

• You will have proven experience of working in a communications role, ideally 3-5 years either in-house or at an agency. (E) 
• You will have proven experience of driving and delivering successful integrated communications campaigns to achieve impact and influence. (E) 
• You will have proven project management experience of delivering high impact communications campaigns from conception to delivery and evaluation. You can proactively plan and deliver work and identify and act on risks and solutions (E) 
• You will have experience and knowledge of the NHS, public sector or healthcare technology (D) 
• Experience of writing for different audiences across diverse channels (E) 
• Experience of planning and managing client projects / accounts (E) 
• Experience of managing account budgets (D) 

Technical skills

• You will be a high performing communications professional with experience of developing communications products such as communication and engagement plans, press releases, internal communications, social media posts, pitch decks and e-bulletins. (E) 
• Good knowledge of social media channels, strategies and tools (E)   
• Excellent writing, proofing and editing skills (E) 
• You will be experienced and skilled at interpreting complex information to use in communication products (E) 
• Excellent research skills, including use of the internet (E) 
• You have strong presentation and communication skills, written and verbal (E) 
• Capable in performing moderately complex tasks using standard software packages – MS Outlook, Excel, Word and PowerPoint (E) 

Personal attributes

• You are a team player, great at building relationships (E) 
• A member of CIPR or other PR / other communication related chartered organisation (D) 
• You are a detail-orientated problem solver, with great organisational skills (E) 
• You can remain calm in pressurised situations (E) 
• You take pride in your work, are excited by new opportunities and bring ideas and enthusiasm for Blue Lozenge and your clients (E) 
• You are highly inquisitive, curious, committed to your own professional development and stay up to date with developments in healthcare, communication and public relations (E) 

Job closes: Sunday 12 January 2025, 11:59pm

Interview dates: 22/23 January 2025 

For an informal chat about the role email Maddie Pinkham, Account Director maddie@bluelozenge.co.uk  

For the full job spec please download the job pack below. For more information or to apply, please send your CV to hello@bluelozenge.co.uk